Returns & warranty

Returns

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to us within 14 days of receipt, subject to the following conditions:

• Items are returned carriage paid.
• Items should be unused and in their original, saleable condition to secure a refund.
• Items are returned complete with all packaging in good condition. We reserve the right to charge for replacing packaging that is damaged or defaced.
• Carriage paid to receive or return items will not be refunded.
• A 5% restocking fee will be applied to the refund or credit.
• All returns must be accompanied by a copy of the invoice and the buyer's full contact details, with a reason for the return.

We cannot accept responsibility for returned parcels that are not delivered, so please keep your proof of postage in case you need to make a claim with your carrier.

Before returning any goods, contact us by email or phone on +44 (0) 1652 638375 to register the return, and complete a Returns Form.